I must not forget to mention that last Friday, Charlotte the BA Cabin Service Director on the last BA flight back to LHR from Amsterdam (I didn’t get her surname), restored my flagging faith in BA’s sadly lacking customer service ethic. Cheerful, friendly and time to talk. They need to put her into the training department for a while so she can teach some of the rest of them how it should be done. I know that the cabin crew are there for a very good reason other than serving drinks and food, but still it makes such a difference when someone knows how to make it all work.
Does anyone know if there’s a site where you can say good things about BA?