BA again – but this time with something good to say

Out of Copenhagen yesterday in economy. So I thought I’d just check in my bag as it saves so much hassle rushing onto the flight to get luggage rack space. Plus my colleague and I were blasé about how fantastic T5 baggage handling is these days. Mostly the bags are already going around the carousel by the time you get through passport control. Which might of course just be a testament to the inefficiency of the UK Border people. Well, what we forgot to take into account was the incompetence at the starting airport. In this case Copenhagen.

The result was arrival at T5 with no bags – for anyone on the flight! How can that happen? After logging the issue and meeting my driver I was told that he had had the same experience with several customers over the past few weeks – and all from Copenhagen. The BA baggage man who dealt with me also admitted that things are not good Copenhagen-wise right now. In fact he said that last week one BA flight arrived with 25 bags not making it at all!

Which brings me to my point: BA were fantastic. Can I believe that I have just said that?

After I explained that I had a flight to Oslo the next day and that while I could go and buy a new toothbrush and shaver, I’d really rather not, they pulled out all stops. First of all they never left me not knowing what was going on. Which meant three calls to me between logging the missing bag at around 17.30 and it being confirmed inbound on the next flight at 19.15. Second, the basic decent behaviour of the people from BA who called me. They actually sounded as though they cared. Plus the bag turned up as scheduled at around 22.30 last night.

Well, all I can say is great job BA – especially as it wasn’t really their fault in the first place – and a lesson learnt about not taking anything for granted in future.

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