Out of Copenhagen yesterday in economy. So I thought I’d just check in my bag as it saves so much hassle rushing onto the flight to get luggage rack space. Plus my colleague and I were blasé about how fantastic T5 baggage handling is these days. Mostly the bags are already going around the carousel by the time you get through passport control. Which might of course just be a testament to the inefficiency of the UK Border people. Well, what we forgot to take into account was the incompetence at the starting airport. In this case Copenhagen.
The result was arrival at T5 with no bags – for anyone on the flight! How can that happen? After logging the issue and meeting my driver I was told that he had had the same experience with several customers over the past few weeks – and all from Copenhagen. The BA baggage man who dealt with me also admitted that things are not good Copenhagen-wise right now. In fact he said that last week one BA flight arrived with 25 bags not making it at all!
Which brings me to my point: BA were fantastic. Can I believe that I have just said that?
After I explained that I had a flight to Oslo the next day and that while I could go and buy a new toothbrush and shaver, I’d really rather not, they pulled out all stops. First of all they never left me not knowing what was going on. Which meant three calls to me between logging the missing bag at around 17.30 and it being confirmed inbound on the next flight at 19.15. Second, the basic decent behaviour of the people from BA who called me. They actually sounded as though they cared. Plus the bag turned up as scheduled at around 22.30 last night.
Well, all I can say is great job BA – especially as it wasn’t really their fault in the first place – and a lesson learnt about not taking anything for granted in future.
The Marriott hotel in Copenhagen is a hotel you don’t really need to ever leave. Not only are the staff great but the restaurant is an excellent place to linger too. There was some very good Danish beef on the menu as well as the usual US fare, cooked in their open kitchen style restaurant, which has a pleasant atmosphere. Clean surroundings and excellent service with a reasonably priced wine list for Scandinavia, where prices are normally outrageous. A nice touch at the end was the complimentary mini barbeque with toasted marshmallows. Well, guess what, that’s Marriotts for you – service and quality like nowhere else.
Of more interest to the weary traveler however is the lobby bar.
On the eternal quest for the perfect apple martini we discovered Ronnie in the lobby bar. The waitress in the restaurant explained later that he is the occasional barman at the Marriott. But he knows just how to host a bar that you want to stay in. A sociable barman in pleasant surroundings, good service and a warm fire to sit by – why would you want to go out anywhere?
So we gave him the challenge and he came up first with his own apple martini recipe, which he explained included lemon and an egg white topping. They were quite sharp with little of the usual apple sweetness. Well, they went down so well that we had to also try the traditional recipe from the book!
I have to sat that although I’ve been to Copenhagen many times, I’ve never stayed in the city centre area before. Mostly it’s hotels way out of town at some impersonal business park. This was a nice change and for anyone who likes Marriotts then this is the hotel bar to try.