I imagine that there should be some rules to all of this. You can’t go around saying bad things about people or places just for the sake of it. They may have just had a bad day, although I suspect that in general there are much more deep-seated issues with something like customer service, especially in the UK. But I believe in calling out the good and the bad. So I think that where service is good it should be recognised and equally the reverse should be true.
If you do decide to contribute, please keep it clean and objective. This is not one of those blogs where you can rant about a specific airline or hotel chain. Although always happy to carry the links to these sites. After all, if you set out your store front with some of the more preposterous marketing slogans you see around, then you need to take it in good spirit when you don’t live up to the hype.
I’m learning about the way to organize a blog and what you need to do. So the site may evolve a bit.
Let’s see how it goes.